Research has shown that 81% of all Americans say they have a book inside of them. But only a precious few have actually completed a book through the publishing process. Where are you in that continuum? Do you have a book lurking inside your brain, heart, or soul somewhere? What have you done about it?… »»»

Arghh!#z//!*#^! New regulations are causing more paperwork and less time for your real job; your organization is merging with another and no one knows how the restructuring will ultimately affect them. Meanwhile, there’s constant change on the home front, too. Perhaps you’ve got a seriously ill parent who needs care, or your child is… »»»

We’ve all had awful customer service, and we’ve had wonderful service. Customers have a “ME” sign invisibly written on their forehead, according to Holly Stiel in her book, The Neon Signs of Customer Service. They want to be taken care of… understandably. In order to get the most out of your customer service people… »»»

Imagine a world where we didn’t speak, read, or use sign language. What would we do? How would we connect with people without written, verbal, or body language? It’s a little scary to think of such a world, yet, sometimes people in our world are almost living this way. They’re not literally living without… »»»

Unless you’re a one-person business, teamwork plays an important part in your success. In fact, even sole proprietors must think of others as team members, such as suppliers, customer reps, etc. When you realize that your success depends on others (and that their success depends on you), you’ll have an exciting synergistic operation. Americans… »»»

Whether you are a leader yourself, in business or in a volunteer capacity, you know that there are certain qualities that set you apart from the pack. If you’re reading this, and you consider yourself a follower, you know the same thing. Some assigned and elected leaders have it; some do not. As a… »»»

The word “creativity” can be used in a variety of ways. Most often, it’s used to describe someone creating a piece or act of art—fine artists, dancers, movie producers, etc. What is often left out of this definition, though, is that every day every one of us uses our creativity in simple ways: creating your… »»»

You say don’t like change. It makes you crazy. You’ve barely got this month’s schedule down, and they’re completely re-doing the organizational chart. You say you do like change, but you realize that the only changes you like are changes from down to up; for example, knowing your favorite team is starting to win… »»»