When you were growing up, did you ever dream of doing certain things? Being something? I’m sure you did, but what happened along the way? Most people want to keep up with the Joneses, or live by others’ standards. How sad for us that we let the opinions of others get in the way… »»»

We’ve all had awful customer service, and we’ve had wonderful service. Customers have a “ME” sign invisibly written on their forehead, according to Holly Stiel in her book, The Neon Signs of Customer Service. They want to be taken care of… understandably. In order to get the most out of your customer service people… »»»

Imagine a world where we didn’t speak, read, or use sign language. What would we do? How would we connect with people without written, verbal, or body language? It’s a little scary to think of such a world, yet, sometimes people in our world are almost living this way. They’re not literally living without… »»»

Unless you’re a one-person business, teamwork plays an important part in your success. In fact, even sole proprietors must think of others as team members, such as suppliers, customer reps, etc. When you realize that your success depends on others (and that their success depends on you), you’ll have an exciting synergistic operation. Americans… »»»

Whether you are a leader yourself, in business or in a volunteer capacity, you know that there are certain qualities that set you apart from the pack. If you’re reading this, and you consider yourself a follower, you know the same thing. Some assigned and elected leaders have it; some do not. As a… »»»